Ordered the pillow in November as a Christmas present. It arrived over 9 weeks later in time for Groundhog Day.
Shipped from China crammed into a small bag. We decided to fluff and freshen it by putting it in the clothes dryer for 10 minutes on gentle setting. After 5 minutes the pillow had completely disintegrated. There was just a pile of white fibers left that took forever to clean out of the dryer.
Even after drying 3 washloads of clothes, this stuff was showing up in the lint filter. The pillow never even made it to the bed. Zootzi informed us, after the fact, that there is a 14 day money back guarantee, which was not mentioned in their ad, and wanted photos. What we had scraped out of the dryer had been stuffed into a trash bag and tossed out.
Please save your money. This pillow is a very poorly made piece of junk from China and definitely not worth the money or the over 2 month wait.
Product or Service Mentioned: Pillow.
Reason of review: Pretty much all of the above.
Monetary Loss: $60.
Preferred solution: Full refund.